Refund policy

Refunds

We get it, returns happen. At Jspec Performance we strive to make it easier for our customers to go through this process.

If you're not completely satisfied with your purchase within 30 days of delivery, simply follow the procedure below,

• Submit your return request to salesjspecperformance@gmail.com with original receipt and order number
• Once approved, you'll get a Return Authorized form (RA)
• Print and attach the shipping label (if applicable) and the RA form to the outside of the box
• After the product has been received and inspected, payment will be refunded back to the original method of payment or a replacement product will be shipped.

Return Conditions

All merchandise must be in new condition, unused and undamaged. Tires must not be driven on. Wheels must not have been mounted on a vehicle or had tires mounted on them (excluding wheel and tire packages).

All merchandise must be properly packaged as per the packaging instructions that are E-mailed as part of the RA. Products endure strong impacts during shipping and should therefore be packaged in its original packaging.

Mounted wheel & tire package can not be returned/exchanged under any circumstance unless for Guarantee Fitment claim.

Restocking Fee

Damaged, defective, and incorrect products will be refunded or exchanged at no cost to you. However, for any returns that is not the result of Jspec Performance's error, the customer will be responsible for the return shipping and will not be reimbursed the original shipping fee incurred by Jspec Performance. 

Jspec Performance does not charge restocking fees with the exception of the following products:

Wheels: 20% restocking fee

Tires: 20% restocking fee`

Wheel & Tire Package: 20% restocking fee + $80 mount/dismount labour fee

Refund

After we receive and complete inspection of the product, Jspec Performance will complete the refund transaction within 2-3 business days of receiving the product. Please note it may take 5-7 days for the refund to appear on your statement depending on the financial institution.

You can always contact us for any return question at salesjspecperformance@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All defective items will have to go through the manufacturer's warranty process. You must contact the manufacturer of the product to get it replaced or repaired. All warranties are honored through the manufacturer and not through Jspec Performance. If you need assistance please contact us.

Exceptions / non-returnable items

Please ensure that all wheels are dry fit tested on the vehicle, prior to mounting tires. Any mounted wheels will not be accepted as a returnable product and no credit will be issued.

Please review the list of non-returnable products below:

• Special Ordered Items (Once you have proceeded with the order it cannot be cancelled, exchanged or refunded.)
  
• Used or Installed Products
• Wheels & Tires that have already been Mounted or Balanced.
  
• Discontinued Products